FAQ

Frequently Asked Questions

Here are some answers to commonly asked questions. Still don't see what you're looking for? Contact us!

Product questions

Share details about your shipping policies, item returns, or customer service.

Share details about your shipping policies, item returns, or customer service.

Organic cotton is grown from non-GMO seeds, without synthetic pesticides, herbicides, and fertilizers.

We do not apply any fragrances to our products.

No. We do not apply silicone or petroleum to make our products feel softer. We rely on the natural oils present in cotton fibers.

Product Care

We recommend washing in cold water < 90°F/30°C. Machine or hand wash.

Occasionally washing in hot water as desired is fine. Frequent hot water washing can result in color fade, additional shrinkage.

No, we do not recommend using chlorine bleach. It can permanently alter the color and weaken the cotton fibers.

We do not recommend using peroxide based laundry products. Over-use can cause the cotton fibers to discolor (yellowing), weaken the fibers, and alter dyed colors.

You can use your favorite laundry detergent that does not contain bleach. We do favor detergents that are plant-derived and do not contain synthetic cleaning agents.

Line Dry, Flat Dry, or Tumble Dry on Low heat setting.

If equipped, use the moisture-sensor feature to prevent over-drying.

When moving wet items from the washer, separate the items so they can move freely in the dryer. Reshape items and straighten edges by giving a gentle tug before placing them in the dryer.

Dry items until they still have a very slight amount of moisture. Not wet or damp, just a hint.

Drying items until they are completely dry (and beyond) will set wrinkles into the cloth.

The cotton setting on most irons is suitable, with steam. We suggest using distilled water to prevent spotting from mineral deposits.

Share details about your shipping policies, item returns, or customer service.

Customer Service

Items may be returned within 30 days of purchase for refund or store credit.

Yes, within 30 days of purchase.

Yes, within 30 days of purchase, items can be exchanged.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.